Wednesday, 25 November 2020

Amazfit X Day 68 Are we all still here?

I posted on the indiegogo site about my unsatisfactory experience and did get a reply back (maybe they just reply to 1 in 10 posts and I got picked) that I can raise my issues via the support link, blah blah, same answer as ever.

I have responded that it is time they actually responded and resolved issues rather than keep asking people to raise tickets....which aren't tickets, they are emails into the void because the support site they advertise is an email address where they just often do not often bother to read it seems. 

It is now over two months since I received the watch and the only material change I have seen is battery life got worse.

Indiegogo were quite clear that they would not step in and provide any support and besides new products are expected to have issues and the vendor must either provide the perks listed, provide a refund, provide a coherent way forwards or offer an alternative, none of which have happened.

2 months on and Huami have demonstrated utter disdain for their customers and an inability to move forwards and Indiegogo have demonstrated that they just want their cut and please stop bothering us.

My suspicion is, given the issues I am hearing about through other sites with Huami's other products that they do have a core product problem around GPS and I imagine that either the business has gone belly up and the we've not seen the extremities die yet or maybe it is just cynical marketing, produce a product, fire it out there, reap the rewards, ignore issues, produce a product, fire it out there <repeat>.

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