Welcome Huami Amazfit.
It
took 5 elapsed days to get a response from Amazfit, indeed, 1 response direct
from feedback from the Zepp app which has led to two support sites (one where
the request I raised appears to be a ticket and another where I can
raise tickets but they are not the same
thing), and another via Indiegogo which is entirely separate but only results in
an "email us" function which I already know is unresponsive.
3 days on from
getting a response I am now sitting awaiting developers, I have tracked enough
data it seems that they can work but I am desperately hoping for any useful
response, even an indication that something might get done.
I have found that
the support site has an RMA returns option so that might happen soon - 8 days so
far and feeling very unsupported.
The
campaign comments
roll on, I finally have a tracking number for the device delivered a week
earlier but quite a number of people are still waiting any information at all,
meanwhile it seems some people have fully working devices but a decent number
have the same GPS issue and there is a great degree of dissatisfaction.
The
Huami staff are finally posting a small amount on the comments but fundamentally
saying "please stop our support is overwhelmed" and no wonder.
I am quite
surprised that
Indiegogo
isn't involved yet because having a major technology manufacturer making a mess
of a product on their watch must be a concern for the reputation of their
service provision especially with the public relations mess the Amazfit is
creating for itself.
Closed Issues :
- Amazfit X : Auto detection of activities -
it seems that 10 minutes is a normal time to wake up and start collecting data
but two hours of cycling isn't detected... just doesnt work but there is an on /
off selection on the watch.
What is still an issue :
- Amazfit X : GPS does not
work, sometimes it gets a lock when not being worn but cannot maintain it (2
open tickets, #252878 and #2977, raised on the campaign and via Zepp Feedback) - this is the one that matters, the rest would make the device better, this would make the device worth wearing (worth paying for, oh hang on I already did that).
-
Amazfit X : Whatps app messages get batched up to a summary count far too
quickly (raised via Zepp Feedback)
- Amazfit X : The schedule function is manual
entry and does not sync with google calendary (outlook etc) (raised via Zepp
Feebdack and Ticket #253401)
- Amafix X / Zepp : workouts generate random data -
1 walk of 194 steps showed as a slow walk and 4 calories burned, the other 7,800
steps in the day burned the other 5 calories I used, seems a little off to me.
(raised via Zep feedback)
- Amazfit X : Regular SP02 sample not just manual (ia
feebdack)
- Amafixfix : Where to view GPS plotted route on the watch (was
suggested as available by support on ticket #252878 although I wonder if they
mean "can you see the GPS lock working")
- Zepp : how do I export my data
(raised via the campaign, Zepp feedback and a ticket, #253403)
- Zepp : how can
I configure the app to remove the adverts from the main screen (raised via Zepp
feedback)
- Zepp : how can I configure the app to hide all the features that are
not relevant to my device (raised via Zepp feedback)
- Zepp : the sleep tracking
on the watch is poor, would be good to integrate with
Sleep As Android
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