Fractal Design

About 6 months ago I purchased a Fractal Design R3 case, great looking all black case, featureless front door, sound proof layers on the panels. A pleasure to install into and some nice attempts at minimising dust inside. However, a common feature of reviews is a note that the clips holding the covers over the front fan bays won't stand up to much use. Sure enough, they have died after only half a dozen uses but on an off chance I emailed Fractal Design via their website and lo and behold they replied asking how many clips I needed and posted them in short order. Would have been easy to ignore the email and take no action but for the second time in the recent past I've gone away a happy customer and am saying so publicly, well done guys.